Business Design

Articles

• Customer satisfaction at the push of a button
• by David Owen; The New Yorker, Feb. 5, 2018
• How to Adopt a Sales Mindset
• Entrepreneur.com
• How to Motivate Yourself: 14 Easy Ways
• by Geoffrey James; Inc., Dec. 19, 2011
• How Seth Godin Would Launch a Business With a $1,000 Budget
• by Louis Grenier; Indie Hackers, undated
• The Man Who Invented Management
• Peter F. Drucker
• The Most Powerful Lesson I've Ever Learned in Business
• by Mike McCue; Medium, Feb. 21, 2016
• Three “Ds” of Customer Experience
• Harvard Business School
• Why Feedback Rarely Does What It’s Meant To
• by Marcus Buckingham and Ashley Goodall; HBR, Mar–Apr 2019 issue

Blogs

• 99u - Insights on making ideas happen
• Anil Dash
• Keep the Joint Running
• Like It Matters
• Scott Berkun
• Seth Godin
• Startup Lessons Learned
• The Marketing Spot

Business Process Modeling

• BPM definition
• Wikipedia
• BPM Techniques with Examples
• creately.com

Ecommerce Sites / Platforms

• 12 Steps to Building a Successful Ecommerce Site in 12 Months
• entrepreneur.com
• Ecommerce Website Builder
• Shopify
• How To Increase Sales on Amazon FBA by Self-Hosted Ecommerce Store

General Resources

• ACM Learning Center
• B Corporation
• Business Innovation & Design
• BusinessWeek
• Creative Good
• Guerrilla Marketing
• HBS Working Knowledge
• Innovation Coach
• Keith Ferrazzi
• Proposal Writing Short Course

Innovation and Strategy

• 10 Types of Innovation
• Larry Keeley
• Business Innovation Factory
• Larry Keeley
• Design Chicago 2015
• Larry Keeley
• Stern Speakers: Larry Keeley

Language/Action Perspective

• Wikipedia article
• The Whole New Professional
• by Peter J. Denning
• The Somatic Engineer
• by Peter J. Denning
• Conversations for Action and Collected Essays
• by Fernando Flores

Reflective Practice

• Biography of Donald Schon
• infed encyclopedia
• Reflective Practice